We want you to be completely satisfied with your purchase from ArtticShop. If for any reason you are not, we offer a straightforward and free return process.

How many days do I have to return an item?
You have 30 calendar days from the date of delivery to initiate a return. If 30 days have passed since your item was marked delivered, we unfortunately cannot process a return or exchange.

What condition must the item be in?
To be eligible for a return, the item must be in the same condition that you received it:

  • Unused and in original condition.
  • In the complete original packaging.
  • Free from any signs of installation, handling marks, or damage not caused by a manufacturing defect.
    We reserve the right to refuse a refund if the returned item shows signs of use or damage caused by improper packaging during the return shipment.

What if my item arrived defective or damaged?
If your product has a manufacturing defect or was damaged in transit, please contact us immediately at info@artticshop.it.com with clear photos of the issue and the packaging. We will prioritize your case and provide a free return label or arrange a replacement at no cost to you. Do not discard the original box or packing materials, as the carrier may need to inspect them.

How do I start a return?
Email our support team at info@artticshop.it.com with your order number and the reason for the return. We will reply with a prepaid, trackable return shipping label. Simply pack the item securely in its original box, affix the label, and drop the package off at the designated carrier location.

Are there any fees for returning an item?
No. ArtticShop offers free returns with no restocking fees. We cover the cost of the return shipping label for all eligible returns, regardless of the reason.

Where should I send my return?
Please send all returned merchandise to our dedicated returns center:
ArtticShop Returns
215 Jonathan Ct,
Brownsville, TX 78526,
United States

How do refunds work?

  • Inspection Time: Once we receive your return at our facility, it will be inspected by our team. We will notify you by email once the inspection is complete.
  • Refund Processing: If the return is approved, your refund will be initiated to your original method of payment within 1-2 business days.
  • Posting Time: Please note that after the refund is initiated, it can take an additional 7-10 business days for the credit to appear on your bank or credit card statement, depending on your financial institution’s processing times.
  • Late Refunds: If you haven’t received your refund after 10 business days from the approval notification, first check your bank account again. Then contact your credit card company or bank. If you’ve done all of this and you still have not received your credit, please contact us.

Exchanges
We do not offer direct exchanges. The fastest way to get the item you want is to return your current item by following the free return process above, and then place a new order for the replacement item.